The Association of Volksbanks has been relying on ERGO as an insurance partner for 36 years now. During a new tendering process, ERGO made a very impressive offer that included sustainability aspects and digitalisation features. The partnership agreement was then renewed for another 12 years.
From property insurance to pension plans – Volksbank has been working with ERGO for decades to offer the right kind of insurance for a wide range of customer requirements. ERGO recently beat out renowned Austrian and international insurance companies in a new tendering process initiated by the Assocation of Volksbanks and its long-standing partnership with the latter has now been renewed ahead of schedule for another 12 years – until 31 December 2032. “Our customers’ needs and requirements are always the top priority at Volksbank”, says Gerald Fleischmann, CEO of VOLKSBANK WIEN AG. “These requirements also form the basis of the decisions we make on who we cooperate with. We are very pleased that our long-standing partner, ERGO, was once again able to demonstrate that it stands out from the rest. Our renewed partnership means we can continue to offer outstanding insurance services in future as well.”
Sustainable cooperation with a joint digitalisation strategy
The requirements defined for the tendering process focused not only on the insurance product portfolio itself but also on the inclusion of a convincing strategy for growth, digitalisation and sustainability. “During the selection process, ERGO particularly stood out with a corporate responsibility strategy that we as the central institution of the Association of Volksbanks strongly identified with”, Fleischmann explains. “We are convinced that sustainability in business operations helps ensure business success over the long term, which is why it’s very important to us that our partners also commit themselves to principles of sustainability.” Volksbank and ERGO are also linked by a digitalisation strategy that has gained extensive momentum over the last few years. Indeed, in the insurance sector as well, customer requirements relating to advice and support are changing, and this applies to both personal discussions and online interactions. In line with this development, Volksbank customers are now able to sign up for five ERGO products online using Volksbank’s hausbanking Internet banking service.
Best service quality
Dr. Philipp Wassenberg, CEO of ERGO Versicherung AG, is very pleased that the partnership with Volksbank has been extended: “We’re proud of the fact that after several decades of successful cooperation, we can now continue to serve Volksbank as a provider of outstanding services. We not only share a common past; we also have shared values, the most important of which is to offer our customers the best service quality at all times.” Just a few months ago, ERGO was named Service Champion in Austria's biggest service ranking, which is compiled by the ServiceValue analysis firm and Goethe University Frankfurt. “This achievement gives us the motivation to continue working with our sales partner to provide Volksbank customers with the best solutions for their specific needs”, says Christian Noisternig, member of the ERGO Board of Management responsible for Sales and Marketing.
Press photos for download:
Printable press photos of Philipp Wassenberg and Christian Noisternig can be found on the ERGO Versicherung website.
The Assocation of Volksbanks
The Assocation of Volksbanks is a banking group that operates throughout Austria and comprises the country’s eight regional Volksbanks, the SPARDA-BANK brand and the Ärzte- und Apothekerbank. VOLKSBANK WIEN AG has served as the central institution of the association since July 2015. The Assocation of Volksbanks has a total net worth of €28.9 billion, and its roughly 3,400 employees at 264 branch offices serve approximately 1.1 million customers throughout Austria (as at 30/6/2020). Despite careful research, the statements made here are intended solely as non-binding information. This information may contain errors, including printing errors.
ERGO Austria International AGpresse@ergo-versicherung.at
Businesspark Marximum / Objekt 3
Tel. +43 1 27444-3703
ERGO Versicherung AG, which can look back on a successful history spanning well over 100 years, is one of the leading insurance companies in Austria today. ERGO Versicherung AG is a subsidiary of ERGO Austria International AG and thus part of the ERGO Group, and of Munich Re, which is one of the world’s leading reinsurers and risk carriers. Within the scope of strategic cooperation agreements with partners UniCredit/Bank Austria and the Assocation of Volksbanks, as well as via its own field service, associated brokers and agents, and direct sales channels, ERGO offers a customer-focused range of life, health, property and casualty insurance products for the specific needs of private and business customers.
Further information is available at www.ergo-versicherung.at and www.ergo-austria.com
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Please note: The descriptions and information above are for press release purposes only. They in no way constitute a recommendation or any other type of insurance advice, nor do they amount to a request that you purchase an insurance policy and they are without obligation.
This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Austria International AG. Known and unknown risks, uncertainties, and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation, and performance of our Company. The Company assumes no obligation to update these forward-looking statements or to conform them to future events or developments.