ERGO enjoys undisputed Service Champion status in Austria: For the 5th time in a row, ERGO Versicherung has been awarded 1st place in the insurance industry. The overall-result was again improved compared to the previous year.
Once a year, the analysis company ServiceValue GmbH, together with the Goethe University Frankfurt am Main, issues Austria's largest service ranking, a broad-based survey on customer service experiences based on customer ratings. In 2019, around 108,000 Austrian customers were surveyed on their service satisfaction with 401 companies from 43 sectors.
"In the age of digitalization and automated processes, service plays a particularly important role. After all, our customers want to be able to decide without restriction when, where and how to contact us – and expect fast response and excellent service quality across all channels. The fact that we have now been named Service Champion for the 5th time in a row, is evidence that we are on the right path, and motivates us to continue to do our utmost for our clients," said a delighted Philipp Wassenberg, CEO of ERGO Versicherung AG, about the award.
With a service experience value of 75.5 %, ERGO is well above the industry average of 68 % and is therefore the clear winner. With this result, the figure from 2018 (75.3 %) was once again improved upon.
In addition to this, ERGO has been awarded "Bronze" in the overall ranking. In total, customer assessments of 24 domestic insurance companies were examined.
Press photos for download:
Printable press photos of Philipp Wassenberg can be found on the ERGO Versicherung website.
ERGO Austria International AGpresse@ergo-versicherung.at
Businesspark Marximum / Objekt 3
Tel. +43 1 27444-3703
ERGO Versicherung AG, which can look back on a successful history spanning well over 100 years, is one of the leading insurance companies in Austria today. ERGO Versicherung AG is a subsidiary of ERGO Austria International AG and thus part of the ERGO Group, and of Munich Re, which is one of the world’s leading reinsurers and risk carriers. Within the scope of strategic cooperation agreements with partners UniCredit/Bank Austria and the Assocation of Volksbanks, as well as via its own field service, associated brokers and agents, and direct sales channels, ERGO offers a customer-focused range of life, health, property and casualty insurance products for the specific needs of private and business customers.
Further information is available at www.ergo-versicherung.at and www.ergo-austria.com
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Please note: The descriptions and information above are for press release purposes only. They in no way constitute a recommendation or any other type of insurance advice, nor do they amount to a request that you purchase an insurance policy and they are without obligation.
This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Austria International AG. Known and unknown risks, uncertainties, and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation, and performance of our Company. The Company assumes no obligation to update these forward-looking statements or to conform them to future events or developments.