ERGO Austria is the Service Champion in the insurance industry once again. In addition, products for occupational disability insurance and motor, personal accident, home contents and homeowners insurance all received top rankings in their respective categories. These results confirm the high level of product, consulting and service quality at ERGO. This quality is made possible by the work done by the company’s employees every day – and by the “Service Charta” that guides their activities.
ERGO is the Service Champion once again
As usual, the ServiceValue GmbH analyst firm prepared major service rankings for Austria this year in cooperation with Goethe University, Frankfurt am Main. The rankings were based on customer assessments of the service they received: Some 55,000 Austrian consumers were asked to report on their satisfaction with the service of 193 companies from 25 business sectors.
ERGO Austria was able to repeat its success from 2015 and once again emerged as the top company in the insurance sector. ERGO’s service rating of 71.2 % was significantly higher than the sector average of 67.3 %, which clearly made ERGO the Number 1 insurance company in the survey. What’s more, ERGO even surpassed its own result from 2015 (68.4 %). The insurance rankings were based on customer assessments of 11 Austrian insurance companies.
“Offering optimal customer service across all communication channels is a top priority for ERGO”, says Josef Adelmann, CEO of ERGO Versicherung AG. “This commitment to quality has been a key component of our corporate culture for years, and it is also a part of our ERGO ‘Service Charta’. We’re therefore very pleased that we were able to demonstrate this commitment by attaining the title of Service Champion for the second year in a row in 2016. This achievement shows that our ‘Service Charta’ is an effective instrument.” The ‘Service Charta’ contains binding guidelines for aspects such as availability, clarity of information, the proper way to address complaints and compliance with quality standards.
Very good rating for occupational disability insurance
Since 2007, the MORGEN&MORGEN analyst firm has been assessing the occupational disability insurance products offered by Austrian insurers. The current ratings are based on non-cumulative key figures, benefit claim pay-outs and other parameters such as quality of policy terms, application and policy procedures and claim performance. ERGO’s occupational disability insurance, which was launched on the market in 2015, was assessed for the first time in 2016. The company attained a very good overall rating and achieved impressive results in particular in the categories for Terms and Conditions, Application Queries and Transparency.
Among the Top 3 motor insurance companies in Austria
ERGO finished third out of 15 overall in the latest “Motor Insurers 2016” study conducted by the ÖGVS consumer and market research company. The study’s rankings were put together on the basis of insurance premium rates, transparency and comfort criteria and customer service assessments.
ERGO was recognised as offering the best value for money for liability insurance – its rates are up to 30 % lower than those of other insurers in this segment. ERGO’s comprehensive cover finished second in the study. The company’s e-mail support system was rated “exemplary”, which offers just another indication of the importance of service quality at ERGO Versicherung.
Top rankings for personal accident, home contents and homeowners insurance
ERGO finished second in the “Transparency and Convenience” category in the “Personal Accident Insurers 2016” study conducted by the ÖGVS. This solid result was due to the convenience offered by the ERGO website, the understandable manner in which information is presented and the company’s premium-rate calculator. ERGO was also given a rating of “Very Good” for its home contents and homeowners insurance in the “Assekuranz Awards 2016” competition.
ERGO Austria International AGpresse@ergo-versicherung.at
Businesspark Marximum / Objekt 3
Tel. +43 1 27444-3703
ERGO Versicherung AG, which can look back on a successful history spanning well over 100 years, is one of the leading insurance companies in Austria today. ERGO Versicherung AG is a subsidiary of ERGO Austria International AG and thus part of the ERGO Group, and of Munich Re, which is one of the world’s leading reinsurers and risk carriers. Within the scope of strategic cooperation agreements with partners UniCredit/Bank Austria and the Assocation of Volksbanks, as well as via its own field service, associated brokers and agents, and direct sales channels, ERGO offers a customer-focused range of life, health, property and casualty insurance products for the specific needs of private and business customers.
Further information is available at www.ergo-versicherung.at and www.ergo-austria.com
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Please note: The descriptions and information above are for press release purposes only. They in no way constitute a recommendation or any other type of insurance advice, nor do they amount to a request that you purchase an insurance policy and they are without obligation.
This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Austria International AG. Known and unknown risks, uncertainties, and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation, and performance of our Company. The Company assumes no obligation to update these forward-looking statements or to conform them to future events or developments.