ERGO in Austria has been awarded 1st place as Service-Champion in the insurance industry for the 6th time in a row. In addition, ERGO in Austria is also an award winner for the home contents insurance “ERGO fürs Wohnen”.
Once a year, ServiceValue GmbH, together with the Goethe University Frankfurt am Main, issues Austria's largest service ranking, a broad-based survey on customer service experiences based on customer ratings. In 2020, around 107,000 Austrian customers were surveyed on their service satisfaction with 408 companies from 43 sectors.
With a service experience value of 77.1 %, ERGO is well above the industry average of 68.4 % and is therefore the clear winner. With this result, the figure from 2019 (75.5 %) has been once again improved significantly. In addition, ERGO has also improved in this year's overall ranking of all companies from a "bronze" to a "silver" medal rank. In total, customer assessments of 24 domestic insurance companies were examined.
In addition, the home contents insurance “ERGO fürs Wohnen” was awarded “very good” as part of the Versicherungs Award Austria (VAA), an evaluation by brokers and investment advisors.
“Our declared goal is to grow significantly above the market in the property & casualty insurance. The fact that our home contents insurance has been awarded by the VAA shows us that ERGO's products are also highly appreciated by brokers and agencies. We are particularly pleased about this and are encouraged to make the other products in this line of business even more attractive for this target group and our customers”, says Philipp Wassenberg, CEO of ERGO Versicherung AG.
Press photos for download:
Printable press photos of Philipp Wassenberg can be found on the ERGO Versicherung website.
Certificate Versicherungs Award AustriaDownload
ERGO Austria International AGpresse@ergo-versicherung.at
Businesspark Marximum / Objekt 3
Tel. +43 1 27444-3703
ERGO Versicherung AG, which can look back on a successful history spanning well over 100 years, is one of the leading insurance companies in Austria today. ERGO Versicherung AG is a subsidiary of ERGO Austria International AG and thus part of the ERGO Group, and of Munich Re, which is one of the world’s leading reinsurers and risk carriers. Within the scope of strategic cooperation agreements with partners UniCredit/Bank Austria and the Assocation of Volksbanks, as well as via its own field service, associated brokers and agents, and direct sales channels, ERGO offers a customer-focused range of life, health, property and casualty insurance products for the specific needs of private and business customers.
Further information is available at www.ergo-versicherung.at and www.ergo-austria.com
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Please note: The descriptions and information above are for press release purposes only. They in no way constitute a recommendation or any other type of insurance advice, nor do they amount to a request that you purchase an insurance policy and they are without obligation.
This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Austria International AG. Known and unknown risks, uncertainties, and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation, and performance of our Company. The Company assumes no obligation to update these forward-looking statements or to conform them to future events or developments.