ERGO has prevailed in the service ranking in Austria for the fourth time in a row and is the Service Champion in the insurance industry. Especially pleasing: The result again improved on the previous year. This year's analysis revealed that significantly more customer satisfaction ratings were examined.
Once a year, the analysis company ServiceValue GmbH, together with the Goethe University Frankfurt am Main, issues Austria's largest service ranking, a broad-based survey on customer service experiences based on customer ratings. In 2018, around 109,000 Austrian customers were surveyed on their service satisfaction at 401 companies from 42 sectors – significantly more than in previous years.
This makes it all the more gratifying that ERGO Versicherung in Austria has now emerged as the industry winner for the fourth time in a row. "Our aim is to continuously improve our customer service. For this reason, we have set ourselves very high standards and goals. It is the day-to-day work of our employees, which is geared to these benchmarks, that has made winning the award of Service Champion possible yet again. Moreover, the fact that we were able to secure our first place in a significantly larger analysis environment makes it even more enjoyable," says Josef Adelmann, CEO of ERGO Versicherung AG.
With a service experience value of 75.3 %, ERGO is well above the industry average of 67.5 % and is therefore the clear winner. With this result, the figure from 2017 (74.6 %) was once again improved upon.
In addition to this, ERGO has been awarded bronze medal status in the overall ranking. In total, customer assessments of 24 domestic insurance companies were examined – ten more than in the previous year.
ERGO Austria International AGpresse@ergo-versicherung.at
Businesspark Marximum / Objekt 3
Tel. +43 1 27444-3703
ERGO Versicherung AG, which can look back on a successful history spanning well over 100 years, is one of the leading insurance companies in Austria today. ERGO Versicherung AG is a subsidiary of ERGO Austria International AG and thus part of the ERGO Group, and of Munich Re, which is one of the world’s leading reinsurers and risk carriers. Within the scope of strategic cooperation agreements with partners UniCredit/Bank Austria and the Assocation of Volksbanks, as well as via its own field service, associated brokers and agents, and direct sales channels, ERGO offers a customer-focused range of life, health, property and casualty insurance products for the specific needs of private and business customers.
Further information is available at www.ergo-versicherung.at and www.ergo-austria.com
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Please note: The descriptions and information above are for press release purposes only. They in no way constitute a recommendation or any other type of insurance advice, nor do they amount to a request that you purchase an insurance policy and they are without obligation.
This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Austria International AG. Known and unknown risks, uncertainties, and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation, and performance of our Company. The Company assumes no obligation to update these forward-looking statements or to conform them to future events or developments.